terms & conditions

Panoram Tours

PLEASE NOTE THAT any payment to Panoram Tours/Panoram Catering, LLC constitutes the travelers’ acceptance of the following Terms & Conditions.

 

About Rates

Net Rates.

Rates are per person or per service, as specified 

Rates are subject to changes and availability.


 

Tour Price & Payment 

The price of the tour is guaranteed only after you have completed the booking registration form, paid your deposit and received a confirmation invoice from us. We reserve the right to increase or decrease the price of the tour until such time*. Sales tax will be included in your final confirmation invoice.  

At time of booking, a $1,000 per-person deposit is due.

60 days prior to departure, 100% of the balance is due.

 

*Prices are based on current rates of exchange, tariffs and taxes. Panoram Tours reserves the right to increase tour prices to cover increased costs, tariffs and taxes, and to reflect fluctuations in foreign exchange markets. Panoram Tours also reserves the right to cancel a tour, or any part of it, to make alterations in the itinerary or with the tour inclusions as it deems necessary or desirable and to pass on to travelers any expenditures or losses caused by delays or events beyond its control.


 

Booking

You must complete and submit the registration form (only one per couple/pair necessary) with your credit card information or mail your check.  Final payment is due 60 days prior to the tour departure by check or credit card.  Please make checks out to Panoram Catering, LLC and send checks to:

Panoram Imports & Tours 

1222 Tremont Street, Suite 101

Chattanooga, TN 37405  


Tour Includes

  • All mentioned activities with bilingual guide services (English/Spanish) or as specified in program/itinerary outline.

  • All taxes and reservations expenses


Tour Does Not Include

  • National Park tickets, museums or natural reserves entrances not mentioned as included in itinerary.

  • Airfare of any kind (international nor domestic).

  • Airport arrival/departure taxes (if any).

  • Country entrance fees (if any).

  • Meals and beverages not mentioned in itinerary.

  • Expenses of personal nature (laundry, additional beverages, telephone calls, room service, etc).


Data Protection

Panoram Tours needs to collect personal data from the traveler in order to process the reservations of the contracted services which may include sensitive personal data such as information relating to any medical condition(s), disability, dietary restrictions, passport number, dates of birth, etc.  We are committed to protecting your data and will ensure it is not misused. 


 

Passport & Visas Requirements 

Passports are required for all travelers. Prior to confirming your travel arrangements, you should check your Passport and establish that it will remain current for the entire period of your travel. Please be aware that the name on your airline ticket must be identical to that on your Passport. Certain countries require that your Passport remains valid for a period of up to six months after the date upon which you are scheduled to leave such country. If your Passport expires less than six months after the date you are scheduled to leave such country you may be denied entry into that country.

Currently, Argentina does not require a Visa for U.S. Citizens entering the country. U.S. Citizen passports are considered to be valid visas for a 90 day tourist visit upon arrival. However, it is the traveler’s responsibility to have all the proper and valid documentation to enter the country (or countries involved should you elect to extend your travel). You should clarify visa requirements with the Embassies of the countries that you plan to visit as certain countries may require you to posses a visa.


Entering Argentina

To date, reciprocity fee has been cancelled for all U.S. Citizens. No fee.

To date, reciprocity fee has been cancelled for all Australians citizens. No fee.

To date, Canadians must pay a reciprocity fee for entering for Argentina (U$D 75). This fee must be paid before travelling ‐ online ‐ More info: http://www.migraciones.gov.ar/pdf_varios/reciprocidad/Online_payment_instructions.pdf

 


Travel & Medical Insurance

We highly recommend that all travelers obtain both travel insurance and travel medical insurance prior to their tour. The policies should provide coverage and costs associated with trip cancellation, trip interruption, trip delay, baggage and personal effects loss, baggage delay, medical expense, emergency evacuation and repatriation of remains, accidental death & dismemberment, among other items. Most major credit card companies offer both travel and medical insurances. If you need recommendations, we're happy to help - just ask! 


 

Tour Itinerary Alterations 

Panoram Tours will make every effort to operate tours as planned. However, itineraries and arranged sight-seeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Panoram Tours' control. Changes that are out of our control can happen — great restaurants close or lose their amazing chef, a winery changes their visiting hours, a hotel gets remodeled, the weather takes an unpredictable turn, a strike or protest pops up and blocks the streets, etc. 

We recognize and respect that you are entrusting us with your once-in-a-lifetime tour experience, and we promise to make every effort to operate your tour as planned, but we reserve the right to make necessary changes to the itinerary that we know will only improve your overall tour experience should we deem any su changes necessary.


Panoram Tours cannot accept any liability or pay any compensation if the performance of its obligations to you is prevented by a force majeure. Such an event includes, but is not limited to, whether actual or threatened, war, riot, terrorist activity, industrial dispute, epidemics, adverse weather, fire, and all similar events outside of the control of Panoram Tours.

Force Majeure


Cancelation by Panoram Tours

If the minimum number of bookings required have not been received, we reserve the right to cancel the tour, giving you at least 60 days notice. You will receive a full refund, but no additional compensation. As noted above, reserve the right to cancel or change itineraries at any time, and will do so in the best interest for the tour.  


Cancelations by Traveler

Cancellations must be made to us in writing, and receipt acknowledged by us. As we incur costs from the time we confirm your booking, the cancellation penalties shown below will apply: 

  • 90 days before departure = loss of deposit

  • 31 - 60 days before departure = 50% of tour price

  • 1 - 30 days before departure = 100% tour price


Flights Delays /Cancelations

Panoram Tours will not be responsible for any modification, delays or cancellation, acts or omissions, unforeseen event or force majeure involving the airlines you contracted with to make your air travel arrangements. Likewise, any possible expenses caused by the above-mentioned reasons, such as lodging, food, transfer of travelers, modification in their itineraries and / or original programs, among others, are not the responsibility of Panoram Tours.


Property Damage 

In the event you damage any property, you must make full payment directly to the accommodation owner or supplier of services. In the event you lose any property from theft, or experience damage to any of your personal property, we are not responsible or liable. Again, we highly recommend travel insurance to help cover these costs should you need it. 


Promotional Photography & Video

Panoram Tours reserves the right to take photographs and video during the operation of any tour or part thereof, and to use them for promotional purposes. By booking a reservation with Panoram Tours, travelers agree to allow their images to be used in such photographs, videos and for such purposes. Travelers who prefer that their images not be used are asked to clearly identify themselves to their tour escort at the beginning of their tour.

 


Further Liability Disclaimer & Acknowledgement

Panoram Tours accepts its responsibility to fulfill all the components of the tour the traveler books to a high standard and with reasonable skill and care. Panoram Tours and its representatives act only as an intermediary for the suppliers and services associated with the tour. Panoram Tours does not own or operate any of the vehicles, suppliers, accommodations, restaurants, wineries, nor services connected to the tour, therefore, the traveler agrees that neither Panoram Tour nor its affiliates and/or representatives shall be liable for any direct or indirect, punitive, incidental, or consequential damage, accident, loss (including personal injury, dismemberment, death, and property loss), or expense occasioned by any act or omission of any supplier providing services related to the tour. Panoram Tours and its representatives accept no responsibility for any damage, delay, or irregularity, expense, or liability arising from sickness, theft, labor disputes, machinery breakdown, quarantine, government restraints, war, riots, strikes and delays due to strikes, terrorists, weather conditions, acts of God, nor for any additional expenses or damage due to the changes in schedules or services, or any other cause beyond our control. As stated above, Panoram Tours reserves the right to cancel or change itineraries.

Risks and Acknowledgment: There are certain inherent risks in taking a wine tour or international/remote travel of any kind. You acknowledge that you are embarking on a wine tasting tour that involves the consumption of alcohol. You will take full responsibility for your actions, safety and welfare during the tour. You also understand that you will be a member of a group and that you will conduct yourself in a way that does not endanger either yourself or the group. We will be traveling along remote routes for long distances in high altitudes where altitude sickness is possible, wild animals are present, and inaccessibility to immediate medical attention is a possibility, as is difficulty in evacuation from such locations in the case of a medical emergency. You assumes all such risks with regard to these possibilities, as well as acknowledge and accept that you are aware that participation in wine tour activities involve these and other risks, dangers and hazards including, but not limited to:

  • transportation to and from various locations,

  • visiting and touring vineyards and operating wineries including areas that may not be normally open to the public and which may actively engage in the production and manufacturing of wine,

  • visiting restaurants, hotels, and other places including areas that may not be normally open to the public,

  • the consumption of alcohol at many times throughout the tour, and

  • the negligence of other participants or guides and negligence on the part of the contracted suppliers and services, including the failure on the part of the contracted suppliers and services to safeguard or protect you from the risks, dangers and hazards of wine tour activities.

Governing Law: In the event there is any dispute involving your tour, you understand that the laws of the State of Tennessee will apply. Any disputes will be resolved in the appropriate courts located in Hamilton County, Tennessee.

Travel Advisories/Warnings: It is your responsibility to become informed about the most current travel advisories and warnings by referring to the U. S. State Department's travel website (or your country's travel website) at www.travel.state.gov/ or by phone at 1-888-407- 4747. In the event of an active State Department Travel Warning against travel to the specific destination location(s) of the tour, should you still choose to travel, notwithstanding any travel advisory or warning, you assume all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against. Panoram Tours reserves the right to cancel or postpone a trip due to State Department Travel Warnings. 

Travelers Representations: You represent that neither you nor anyone traveling with you has any physical or other condition or disability that could create a hazard to yourself or other travelers on the tour. Panoram Tours reserves the right to decline to accept anyone on a tour. Panoram Tours reserves the right to remove from the tour, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other travelers on the tour.


Any payment to Panoram Tours/Panoram Catering, LLC constitutes your acceptance and any traveling companion’s acceptance of our Terms & Conditions, and therefore confirms your agreement and any traveling companion’s agreement is binding on the parties and their respective heirs, representatives and assigns.